Frequently Asked Questions
What is your minimum age when accepting a dog for boarding or daycare?
The Pet Patrol Dog Hotel welcomes all dogs 4 months and older with proof of all required vaccinations.
What vaccinations are required at the Pet Patrol Dog Hotel?
The following vaccinations are required for all Boarding and Daycare dogs. Vaccinations must be by a licensed veterinarian and we recommend the vaccinations are completed at least 7 days prior to check-in to ensure maximum efficiency and protection.
DHPP (Distemper, Hepatitis, Parainfluenza, and Parvovirus)
Bordatella (Kennel Cough)
Once you have registered with us online you can upload Proof of Vaccination to your online profile or you can email, fax or bring them to us. We also conveniently remind you when your vaccinations are coming due via your online profile along with email and texts message.
For the health and safety of all, pets with expired vaccinations will not be allowed into the facility until they are up to date.
Does my dog have to be spayed or neutered to stay at the Pet Patrol Dog Hotel for boarding or to participate in Doggy Daycare?
All dogs over 8 months old are required to by spayed or neutered if participating in Doggy Daycare. This is not a requirement for Boarding only pets but we will not accept a female dog for Boarding who is actively in Heat.
Can all of my dogs stay together in the same suite?
Yes, we always encourage dogs from the same household to bunk together, often they do better when they are with a sibling or buddy. We offer a discounted rate for each additional sibling from the same family, on the same account, who stay in the same suite. See the next question for additional details.
Do you give discounts for multiple pets?
Yes we do. For customers who are Boarding multiple dogs with us we offer a 40% discounted rate for each additional sibling from the same family, on the same account, who stay in the same suite. For example; if all 3 of your dogs are staying in one suite, the initial dog will be charged at the base rate and dog 2 and dog 3 would each be charged at 40% Off of the base rate. If you were boarding 3 dogs in 3 different suites they are each charged the base rate as they are occupying a suite individually.
While my dog is boarding with you, will he be taken outside for walks?
Sorry, we can’t take dogs outside of our facility simply because outdoor environments are not as safe as our controlled indoor environment. We do walk the dogs inside our facility for social interaction, to stretch their legs, and to do their business. We do offer discounted Daycare as an add-on for our Boarding clients. We always have the safety of your pet as a top priority.
Do you have any outdoor areas? Where is my dog going to go to the bathroom when in your care?
For the same reason we can’t offer outdoor walks, we don’t have an area open to the outdoors. As for going to the bathroom we do have custom built designated potty relief areas that the dogs use to do their business along with staff who are constantly attending to your dogs needs.
My pets like to have toys with them, can they have their favorite toys while boarding with you?
Yes, your Boarding pet can bring a maximum of two of their favorite toys but toys must be kept in their suite and cannot be used in the Daycare areas. No rawhide types of toys please.
My dog is on a special diet, can I bring in my own food?
Absolutely. We want you to bring your dog’s normal food when staying with us. If you cannot bring food, run out or forget then we will supply your dog with our quality house food for a nominal fee. We recommend one-gallon Ziploc plastic bags for easy storage and transportation. If you are also bringing treats for your dog then we ask no rawhide types of treats please. It is a also a good idea to write your pets name on all of their food bags.
Are you able to administer medication if my dog needs it?
We can administer medications for your pet. Medications must be clearly marked with your pet’s name and dosage. Please DO NOT pre-mix medication into their food. Sorry, we cannot administer injections at this time.
Is your Hotel air-conditioned?
Yes, the entire facility is climate controlled so your pet(s) remain comfortable year round. We also have a state of the art ventilation system that is designed to cut down on odor and cross contamination of airborne particles in the facility.
Does Pet Patrol Dog Hotel accept all breeds of dog?
We believe dogs should be judged on behavior and not the breed. We love all dogs and do not discriminate based on breed, age, or size. All dogs are required to go through the Doggy Interview and Evaluation for Doggy Daycare group play. We do not, however, accept dogs that are aggressive with people. We have a very hands-on facility that requires us to work closely with all of our guests and we cannot do that effectively if your dog is aggressive towards people. We also welcome dogs with special needs.
Can I bring my dog’s own bed?
Sure. If your dog is happier sleeping on their own bed, then feel free to bring it. We just can’t be responsible if the bed is damaged while at the hotel.
What times can I drop off and pick up my dog?
The Pet Patrol Dog Hotel is run like a people motel. Boarding Check-Ins are in the afternoons and Boarding Check-outs are in the morning. This allows us to move dogs in and out efficiently and to have suites cleaned and ready for every visitor. The exact times are listed here.
|Mon-Sat||2pm – 6:30pm||7am – Noon|
|Sunday||2pm – 5:30pm||9am – Noon|
You do have the option of dropping your dog off early or to stay late for Doggy Daycare at a discounted rate as long as your dog has passed a Doggie Interview and Temperament Test Evaluation.
Early Check-in or Late Check out is available for non-Doggy Daycare clients with prior arrangements at a nominal charge and space permitting.
Doggie Daycare only clients can come or go at any time during normal business hours.
How can I join the Pet Patrol Dog Hotel team. Are you Hiring?
The Pet Patrol Dog Hotel is always looking for dedicated and responsible dog loving individuals who want to join our team. Check our Employment page HERE to see what career opportunities are available and how to apply.
Here are some of our payment policies to help you prepare for your stay at the Pet Patrol Dog Hotel.
We require a valid credit card on file for all Pet Patrol Dog Hotel clients.
Payment is required upon services rendered at time of check-out.
If you book Boarding services for 14 or more days we will require an up front payment of 50% of the total scheduled reservation at the time of check-in.
If your Reservation spans 30 days or more we will charge the card on file every 30 days to cover your pets stay up to that date and continue to charge the card at the end of each 30 day period until check out.
Deposits are required to make reservations on most major holidays. The deposit is required to be placed on the wait list for major holidays.